Returns & Exchanges

Our Policy Standard Returns and Exchanges

We offer free UK returns on all orders. Our returns portal can be accessed via this link https://trafficpeople.returns.international

Parcels will need to be dropped off at designated Collectplus point which can be located on the following link.

CollectPlus Store Locator Click Here

Sale items purchased online may be returned within 14 days of receiving them for a refund or exchange.

Full Price items purchased online may be returned within 28 days of receiving them for a refund or exchange.

Processing Your Refund

Please send the item(s) back to us at the address provided on your dispatch note returns label. During sale periods, please allow up to 14 days for your return to processed once it is received into our warehouse. Traffic People is not responsible for delivery fees or lost returns if you select to send your parcel by an untracked method of delivery.

Collectplus is a tracked returns services so please keep the tracking number from Collectplus safe so you can quote it in any necessary correspondence.

Please use the returns portal to generate your returns label, and include your returns note marked with the items being returned. If, for any reason, you are unable to generate the returns, please contact our customer service team on +44 (0)1245 280878 who will be able to assist further.

Your refund will be credited back to your original form of payment within two days of the return being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.

All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. Traffic People reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items. Please note that certain products cannot be returned for reasons of health & hygiene e.g. pierced products such as earrings.

Exchanges

Should you wish to exchange an item, please contact us and we will arrange a freepost DHL label to be sent to you so that you can return your item at no extra cost. We'll also a place a new order for you - don't worry, you won't need to pay postage again.

Please note exchanges are subject to availability and we can only exchange an item for the same style in a different size, and we are only able to do so for U.K orders.

Right to Cancel

If you cancel your entire order for a refund before shipping (or notify us of your intention to cancel it by emailing hello@trafficpeople.co.uk or phoning our customer service team on +44 (0)1245 280878, we will also refund any initial postage and packing charges, unless you opted for Express Delivery, in which case only the standard postage and packing charges will be refunded. For more information on your right to cancel, please see the Cancellation Right – Cooling Off Period section in our Terms and Conditions.

International Returns - Europe & Worldwide

Full price items can be returned for a refund or exchange within 28 days of receiving them. Sale items can be returned for a refund or exchange within 14 days of receiving them.

Please send the item(s) back to us at the address provided on your dispatch note returns label. During sale periods, please allow up to 28 days for your return to processed once it is received into our warehouse. Parcels will need to be dropped off at designated service points with our selected delivery partners.

Please use the returns portal to generate your returns label, and include your returns note marked with the items being returned. If, for any reason, you can not generate the returns label, please contact our customer service team on +44 (0)1245 280878. Traffic People is not responsible for delivery fees or lost returns if you select to sent your parcel by an untracked method of delivery.

Items cannot be returned using Traffic People returns portal if they were purchased from our other retail partner website. These Items must be returned using the valid returns methods of each of those sites.