Frequently Asked Questions
Do you deliver overseas?
Yes. We offer delivery to a wide range of international destinations. International delivery is charged according to the destination of the parcel and the postage charges are displayed when you place your order on the website. Please click here to see international delivery charges.
What currency will I pay in?
From January 2019 prices on the Traffic People website will be shown in a currency that is determined by delivery destination. This means that an overseas customer will shop in a currency that is different to £ sterling. For example a customer ordering a parcel to be delivered in the US will see prices in $ USD if selected in the drop down menu.
Paying by PayPal
We accept payment by PayPal. When paying by PayPal we take payment at the time your order is placed. If you use PayPal and wish to return your purchase (or part of it), you must use our online returns service.
How long does the current sale last?
We usually hold a sale at the end of each season. To receive alerts of when a sale is about to start, and to be informed of any other activities Traffic People may be organising, subscribe to our newsletter
Can I return an item bought in the sale?
For items purchased in the sale, please refer to our returns information.
HOW DO I USE INPOST?
-Where do I find my nearest InPost Locker?
Enter a place or postcode in InPost’s map HERE
All lockers are available 24 hours a day, 7 days a week.
-How do I use InPost Lockers for my return?
1)Choose Instant Returns to create a QR code HERE
2)Scan the code on your phone at your local locker and select your parcel size
3)Put your parcel inside and shut the door.
When your return is collected from the locker, a label will be applied for you by the courier.
PLEASE NOTE: all items from the same order should be returned in one parcel.
Maximum parcel size: 41cm x 38cm x 64cm.
-Can I use InPost if I am an international customer?
Currently InPost is only available to UK customers- but watch this space!
-How long will my InPost return take?
InPost aims to deliver all returns back to retailer within 3-5 working days. You can track the status of your return using InPost tracking HERE
-Where can I find out more information about InPost?
You can find out more about InPost by visiting their website HERE
-I have a question about my QR code/locker/tracking information
You may find the answer to your question in the Help section the InPost website HERE
Alternatively, you can contact their Customer Care team and they will be happy to help you with any questions you may have regarding InPost returns:
Call: 0330 335 0950 (standard network charges apply)
Available: Mon – Fri, 8am – 10pm, Sat & Sun, 8am – 8pm
Why is an item out of stock but showing in your catalogue?
In a perfect world we would be able to perfectly and flawlessly predict exactly which items our customers are going to want and to 100% ensure that all our products are delivered on time and to our required high quality. Unfortunately, the world is not perfect and our predictions can be wrong and our suppliers can, sometimes, let us down. But we keep on trying to do better and better and we do make sure that our online stock levels are as up-to-date as they can be.
Do product prices include sales tax?
Yes, all prices on our site are inclusive of European Union sales tax (VAT) at the prevailing rate.
I am a resident of the Channel Islands, do I pay VAT?
Products shipped to the Channel Islands are not charged VAT. This is because the Channel Islands aren't part of the EC VAT territory. Channel Island residents shipping products to mainland addresses will be charged VAT. Please email us for a refund.
How secure is your website and are my personal details safe with you?
Security is a major concern of customers who want to purchase online. Our relationship with you is based on trust. It is our policy to give you a totally private web browsing experience. For this reason, we do not require that you give us any information about yourself before you reach the checkout area of our site.
We have put in place a system that is much safer than giving your credit card details over the telephone or paying for a meal in a restaurant. When you wish to buy the items you have selected, your browser makes a connection to the secure section of our website. This connection is different from a connection for normal Internet browsing. Your browser should show an icon to indicate that it has made a secure connection, such as a security padlock. Depending on your browser settings, you may also get a message asking you if you want to continue and make the secure connection. We are using the very latest encryption technology (2048 signature / 256 bit encryption) SSL.
The information that you provide during purchasing your goods is entirely associated with your purchase. Any personal information you send to our secure server while the padlock icon is showing will be encrypted. This means no-one can intercept your details and read them.
Our data collection and storage is governed by the rules of the UK Data Protection Act. We will not divulge your email address to any other company.
Why do you need my telephone number?
We keep a secure database with all our customers' telephone numbers so that we can contact you quickly if there is a query on your order. This is also used to provide you with the tracking details via SMS (if a mobile number is supplied) and this also allows you to rearrange delivery with DHL
Why do you need my email address?
We keep customers email address so that we can communicate with you quickly and also update you with the status of your order. With your consent, we would also like to keep you updated about our latest news, special offers and promotions.
This is also used to provide you with the tracking details via email and this also allows you to rearrange delivery with DHL as we are unable to adjust your delivery once the item has been shipped.
We work with several carefully-selected and monitored partners who serve advertisements on our behalf. Most of these third party marketing sites use both session and persistent cookies.
All data collected by these third parties is anonymous and will never contain your name, address, telephone number, email address or payment details.
Google Analytics cookies enable Traffic People to collect data based on user activity on the site. This includes information such as the number of visits to the site, the quantity of orders placed and number of pages visited. This data helps us make improvements to our site in order to provide you with a better service. Google Analytics Privacy