Your order should arrive within the time specified on our Delivery, page. If your order hasn't been delivered by then, please:
- Sign in to your account and check the status of your order
- Sign in to your account and check that the order's shipping address is correct
- In your account, check to see if we have provided a tracking number against your order. You can enter this on Royal Mail's Track and Trace page to check the current status of the delivery
- If you were out at the time of delivery, the postman will have left a "Sorry, you were out" card, giving details of where to obtain the package or how to arrange a redelivery
If all else fails, contact us and we will do our best to help you locate your package.
Sign in to your account and check to see if we have provided a tracking number against your order. You can enter this on Royal Mail's 'Track and Trace ' page to check the current status of the delivery.
Yes, just get in contact with us, and as long as we haven't dispatched your order, we will be able to cancel it for you.
Yes, just get in contact with us, and as long as we haven't dispatched your order, we will be able to change the delivery address for you.
You can pay for your order using a credit card (Visa, Mastercard and Maestro) or via PayPal.
Gift vouchers and voucher codes can be redeemed at checkout just before you pay for your order. Simply, enter your the code in the Voucher Code box and hit 'Apply'. The total will be adjusted accordingly for items that apply to the conditions of the voucher code.
Unfortunately, due to our separate systems, it is not possible to process on-line returns at our store and vice versa.
If you have bought an item that you would prefer in a different size or colour, we would be happy to replace it for you. We will send out a free replacement, but the return postage is to be paid by the customer. To return an item, please follow the procedure set down in our Returns page.
If you have any other questions, please contact us and we will be happy to help.
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